Refund Policy

We are committed to giving expert advice on choosing the right products for your project.

At Best Price Pool Tiles we do not accept “change of mind” returns or exchanges once invoiced. In the unlikely event of receiving a faulty product, you may return it for a full refund. However, it is the customer’s responsibility to fully inspect the goods prior to installation. Consequently, no claims will be considered after installation.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Damages will need to be reported immediately after being delivered to be considered

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
Unfortunately we do not offer exchanges